Customer Success Manager

$80,000 - $110,000/Yr

David Energy - New York City, NY

Full-time - Mid Level

New York City, NY

About the position

David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets - batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7.

Responsibilities

• Managing relationships and serving as your segment's primary touchpoint
• Hosting a seamless, successful and delightful end-to-end onboarding experience
• Connecting customer's pain points with the value offerings of our product
• Resolving support questions or issues in a timely fashion
• Identifying growth opportunities through cross-selling products and expanding coverage
• Retaining existing customers and managing their renewal process

Requirements

• 4+ years experience in customer success, ideally in B2B SaaS
• Excellent written and verbal communication skills
• A passion for driving human-centric customer experiences and driving value
• Ability to identify gaps and opportunities that will promote business growth
• Experience driving process improvements for a small, but mighty team

Nice-to-haves

• Energy experience a plus, or excitement to learn about new, exciting industry

Benefits

• Salary range: $80,000 - $110,000 plus equity
• Group medical, dental, and vision insurance
• Flexible vacation/DTO policy
• 401k
• Remote or Hybrid (NYC) office culture