Simco Electronics - Los Angeles, CA
posted 5 months ago
SIMCO is seeking a Customer Success Manager as a field salesperson in the LA metro area where the density of existing clients is most prominent and laboratory operations are located. The larger territory is the Southern California geography and extends to include sales coverage for existing accounts located in Los Angeles and San Diego. This is a hybrid position with the expectation of meeting in-person with customers at their place of business while also allowing office work to be performed at the SIMCO lab or the flexibility of completing tasks from a home office. The objective for the Customer Success Manager is to retain and grow existing accounts. Responsibilities include on-time renewal of contract agreements, applying price increases, and managing client relationships. Performance measures include volume and revenue growth of existing accounts, upsell existing accounts by expanding the scope of services provided, and prospecting to cross sell new accounts. Keys to success in the position include in-person client interactions and performing as a field salesperson to achieve customer success with existing accounts. Effective Customer Success Managers also coordinate closely with lab operations and customer service teammates to grow customer satisfaction. The position requires computer skills to navigate internal systems and software applications including CRM solutions like Salesforce. Customer Success Managers are expected to report existing account activity and demonstrate accountability in achieving performance results within the assigned territory. Travel is required to accomplish in-person client meetings.