Customer Success Manager

$55,000 - $65,000/Yr

Swipeclock - South Jordan, UT

Full-time - Mid Level

Remote - South Jordan, UT

Merchant Wholesalers, Nondurable Goods

About the position

The Customer Success Manager at SwipeClock, LLC is responsible for acting as the key business liaison between the company and its clients. This role focuses on growing recurring revenue by expanding the product and feature footprint within an assigned portfolio while mitigating attrition across managed accounts. The ideal candidate will have a strong customer-first mindset and experience in SaaS account management or sales, emphasizing the selling of new products and features to existing clients.

Responsibilities

• Assess client growth opportunities
• Deliver product subject matter expertise to application administrators
• Provide product and feature demonstrations and be comfortable with video presentations
• Collaborate with various internal departments to ensure they fulfill all customer requests
• Document all interactions and record information in the CRM system
• Act as the client's representative to ensure their demands are met with a focus on improving the customer experience
• Collect and analyze data concerning consumer behavior
• Identify and manage at-risk accounts with a high focus on churn reduction
• Escalate issues that pose attrition risk
• Maintain a positive attitude with all SwipeClock, Channel, and Client personnel and management
• Perform other duties as assigned.

Requirements

• 1+ year experience in SaaS organization
• 1+ year experience in SaaS account management or sales
• 1+ year experience with Salesforce.com or other CRM application
• Strong consultative or process background
• Excellent verbal and written communication skills
• Good interpersonal skills and the ability to work under pressure
• Strong organizational and time management skills
• Ability to provide quantifiable growth results
• Track record of developing strong, collaborative customer relationships
• Ability to multitask and manage multiple moving parts
• Ability to work independently in ambiguous environments

Nice-to-haves

• Experience in payroll/timekeeping industry
• Commanding knowledge of value-based and solutions-selling
• Understanding of business organization structures, buying influences, negotiation, and purchasing processes

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Work from home
• Vision insurance
• Life insurance