Customer Success Manager

Planet Payment - Chanute, KS

Full-time - Mid Level

Chanute, KS

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

This role is responsible for developing and maintaining relationships with existing customers and partners while engaging with new prospects in the parking and unattended market across North America. The candidate will ensure compliance with the overall sales strategy and sales pipeline, load new orders, provide proposals, and maintain high levels of customer service.

Responsibilities

• Strengthen relationships with partners, customers, prospects, and internal/external resources to ensure smooth conversion and onboarding of referrals received from Unattended Partners.
• Lead meetings and drive relationships to deliver on assigned targets.
• Work closely with the Onboarding team and Partners to ensure customers are live and transacting within agreed timeframes.
• Collaborate with the Partner Support team to address customer/partner queries and ensure customers are fully enabled to perform in line with commercial expectations.
• Conduct regular account reviews with top merchants and Partners to maximize commercial opportunities.
• Maintain a defined activity log of all actions relating to each account and ensure regular reporting.
• Communicate weekly with key stakeholders to provide feedback on sales activity affecting their areas of responsibility.
• Ensure all actions from meetings are achieved within agreed time frames.
• Manage the negotiation of commercial agreements, coordinating their execution with relevant departments in accordance with company policies and procedures.
• Support managers in decision-making on product planning and marketing.

Requirements

• Bachelor's or Master's degree or equivalent qualification.
• Strong business development experience within the parking and unattended market.
• Proven track record of managing strategic relationships and delivering high revenue/profitable long-term agreements.
• At least 3 years of sales experience in the unattended/parking market.
• Goal-oriented, agile, and thrives in a performance-related culture.
• Proven written, verbal, and numerical skills.
• Strong organizational, planning, time management, and budgetary skills.
• Proficient in English speaking and writing to a business standard.
• Self-starter, networker, and relationship builder.
• Ability to work independently and alongside company executives and external senior executives.

Benefits

• Equal opportunity employer with a focus on diversity.
• Opportunities for career growth in a fast-paced technology market.