Customer Success Manager
Orion Energy Systems•Lawrence, MA
465d
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About The Position
The Customer Success Manager (CSM) at Orion Energy Systems, Inc. is responsible for managing the renewal and retention of contracts for the existing customer base. This role focuses on ensuring customer satisfaction and success by proactively engaging with clients to meet their electric vehicle (EV) charging goals, addressing their inquiries, and promoting the adoption of product features. The CSM will also oversee the renewal process, negotiate contract terms, and work to create loyal customers who are willing to advocate for the company's services.
