Customer Success Manager

Stewart Title Guaranty Company

Full-time - Mid Level

Remote

Insurance Carriers and Related Activities

About the position

The Customer Success Manager role at Stewart involves evaluating and documenting operational requirements related to system configuration, ensuring effective communication and planning during system migrations. This position is integral to the company's commitment to transforming the title services industry by leveraging unique experiences and skills to enhance operational processes and customer satisfaction.

Responsibilities

• Analyzes current processes and systems to determine unique requirements.
• Documents data and system requirements according to the current and future needs of the business.
• Coordinates with project team and operational leadership to ensure seamless communication and planning during system migration(s).
• Applies working knowledge of business and best practices gained through understanding of key business drivers and recognition of how operation integrates within the organization.
• Performs a range of assignments and may lead projects within own discipline.
• Works within broad guidelines and policies to accomplish objectives and goals.
• Solves moderately complex to complex problems and analyzes possible solutions using technical experience, judgement and precedents.
• Explains complex and/or sensitive information in a straightforward manner.
• Acts as a resource for colleagues, provides guidance to less experienced team members.
• Performs all other duties as assigned by management.

Requirements

• Bachelor's degree in relevant field preferred.
• Typically requires 2+ years of title insurance and escrow related work experience.
• Typically requires 2+ years of experience with process and/or documenting system and/or process requirements.