Customer Success Manager

$80,000 - $100,000/Yr

Smartly - New York, NY

Full-time - Mid Level

New York, NY

501-1,000 employees

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at Smartly plays a pivotal role in driving retention and growth among valued customers in the social advertising industry. This position involves managing a portfolio of clients, ensuring they derive maximum value from the Smartly platform, and acting as a liaison between customers and internal teams. The role emphasizes building strong relationships, providing consultative advice, and contributing to the overall success of the Customer Success organization.

Responsibilities

• Act as the main point of contact for customers to deliver an exceptional customer experience.
• Become a specialist in the Smartly platform and social advertising to solve problems for customers.
• Build and foster strong relationships with customers and partners like Meta and Pinterest.
• Inform the sales process and product roadmap by being the voice of customers.
• Collaborate across functions including Sales, Marketing, Technical Solutions, Services, Product, and Engineering.
• Contribute to building a library of knowledge that differentiates Smartly from competitors and enhances Customer Success initiatives.

Requirements

• 3+ years of relevant experience in a customer success or similar customer-facing function.
• Advanced knowledge of social advertising platforms (Meta, Pinterest, Snapchat, TikTok).
• Strong empathy, positive attitude, and a desire to help customers achieve their goals.
• Results-driven mentality with a bias for action and collaboration.
• Ability to explain complex concepts clearly and translate data into insights.
• Strong spoken and written communication skills.
• Willingness to travel for meetings, conferences, and industry events.

Nice-to-haves

• Experience in creative/graphic design.

Benefits

• Stock options
• Paid holidays
• Health insurance
• Dental insurance
• Paid time off
• Parental leave
• Vision insurance
• 401(k) matching
• Volunteer time off
• Life insurance