Customer Success Manager

About the position

As a Customer Success Manager at INGENIOUS.BUILD, you will play a crucial role in managing accounts, improving our products, implementing solutions, building client relationships, upselling, and conducting technical demos for our innovative products within the Architecture, Engineering, and Construction (AEC) industry. We are seeking a dynamic individual who is passionate about technology, has a deep understanding of the AEC industry, and possesses excellent communication and technical skills.

Responsibilities

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business.
• Collaborate with both new and current INGENIOUS.BUILD customers, offering guidance, configuration assistance, educational support, and comprehensive documentation to ensure sustained success with INGENIOUS.BUILD.
• Build and maintain strong relationships with our clients in the AEC industry, serving as their primary point of contact for product-related queries, concerns, and support.
• Follow internal processes to improve Customer's Health, Increase retention, Risk Mitigation.
• Conduct periodic business reviews to ensure customers are getting value from INGENIOUS.BUILD.
• Gain a deep understanding of INGENIOUS.BUILD products, including their features and functions, and discern how they can effectively address challenges and generate solutions for your customers.
• Identify opportunities to expand product adoption and revenue growth within existing client accounts, and develop strategies to upsell additional features, modules, or services.
• Bridge the gap between sales, product, and customer support, collaboratively focusing on building customer loyalty to reduce churn.
• Act as a Project Manager to coordinate amongst clients and INGENIOUS BUILD's teams.

Requirements

• 2+ years of experience in a startup environment
• Practical Knowledge of Construction or Engineering
• Experience working with complex, multi-divisional, multi-geographical customers
• Strong leadership, organizational & communication skills
• Ability to create structure in ambiguous situations and design effective processes
• Passion for technology and for being a part of a fast-growing SaaS company
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing)

Benefits

• Compensation range between $80,000 and $100,000, with potential for adjustment based on unforeseen circumstances.