Mastercard - Tampa, FL
posted 3 months ago
As a Customer Success Manager at Mastercard, you will play a pivotal role in bridging the gap between our sophisticated software solutions and client satisfaction. This position is essential for ensuring that our customers can effectively utilize Dynamic Yield products to meet their specific needs. You will be responsible for operationalizing onsite testing and personalization best practices, thereby transforming clients into experts who can exceed their onsite business goals. Your role will involve evangelizing the adoption of the Dynamic Yield solution, ensuring a high degree of customer satisfaction, and dedicating appropriate resources to meet and exceed project expectations. You will regularly review the overall program status with clients through calls, web presentations, or onsite meetings, serving as the primary point of contact for their personalization programs. Your responsibilities will include consulting with clients on product features and onboarding best practices, as well as distilling the value derived from utilizing personalization programs and digital testing data. Analyzing data to propose value-driving recommendations will also be a key part of your role, requiring a strong understanding of digital marketing best practices and program management skills. This position is designed for creative and critical thinkers who are adept at problem-solving and possess excellent communication skills. You will need to be flexible and capable of adapting quickly to changing priorities while operating in an ambiguous environment. Your passion for customer success will be crucial in transforming businesses and ensuring that clients achieve their desired outcomes with our products.