Garmat USA - Englewood, CO
posted 3 months ago
Garmat USA manufactures paint booths and finishing solutions for collision repair, aerospace, and industrial applications. Founded in 1988 and headquartered in Englewood, Colorado, Garmat USA is committed to providing technologically advanced paint booths and refinishing equipment that enhance production while ensuring an environmentally safe atmosphere for technicians and the community. The company has introduced technologies that have revolutionized the refinishing industry, and its growth is attributed to a commitment to innovation and quality. The Customer Success Manager plays a crucial role in leading and managing customer-facing teams, including Customer Service, Technical Support, Logistics, and Order Management. This position is pivotal in fostering strong customer relationships, maximizing customer retention, and supporting revenue growth through effective service delivery and execution. The Customer Success Manager will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention through proactive customer engagement and issue resolution. This role requires strong leadership skills, a customer-centric mindset, and a deep understanding of service delivery principles. The manager will also implement and continuously improve customer service systems, manage order intake processes, and collaborate with cross-functional teams to ensure seamless customer experiences. Establishing and monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) will be essential to measure team performance and service quality. The Customer Success Manager will analyze customer data to identify areas for improvement and drive continuous service optimization, fostering a culture of accountability and ownership within the teams.