Customer Success Manager

Enerex - Concord, NC

Full-time - Entry Level

Concord, NC

Oil and Gas Extraction

About the position

As a Customer Success Manager at Enerex, you will be instrumental in ensuring that clients have a seamless and successful experience with our software solutions. This role focuses on customer onboarding, training, documentation, and ongoing support to help clients maximize the value of our flagship platform, Sparkplug, which is a leading retail energy sales platform.

Responsibilities

• Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
• Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
• Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
• Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
• Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
• Participate in miscellaneous projects as needed.

Requirements

• Proven experience in a customer-facing role, ideally within SaaS or software industries.
• Industry knowledge of the energy sector is preferred.
• Familiarity with Zendesk or similar customer support software is a plus.
• Strong written and verbal communication skills.
• Ability to take ownership of a project and see it through to completion, even with obstacles.
• Self-starter with a strong work ethic and superior attention to detail.
• Ability to work individually, but also a team player who embraces collaboration.
• A passion for helping customers succeed, with a proactive, solutions-focused approach.

Benefits

• Work from your home office - potential for occasional marketing trip
• Health Insurance - premium paid 100% for employee
• Paid Time Off - 3 weeks + company holidays
• End of year performance based bonus
• A dynamic and collaborative work environment where teamwork is key.
• Opportunities for growth and professional development.
• A culture that celebrates progress and success.
• A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.