Customer Success Manager

$45,500 - $68,300/Yr

Neopost - Milford, CT

Full-time - Entry Level

Hybrid - Milford, CT

Rental and Leasing Services

About the position

The Customer Success Manager at Quadient plays a crucial role in enhancing customer experience by managing a portfolio of clients, ensuring their satisfaction and success. This position involves building strong relationships, delivering exceptional service throughout the customer journey, and collaborating with various internal teams to advocate for customer needs and drive adoption of services.

Responsibilities

• Manage a portfolio of customers, building relationships to ensure adoption and desired outcomes.
• Deliver exceptional experiences across all stages of the customer journey.
• Serve as the voice of the customer, collaborating with Field Service, IT, Engineering, Accounting, Operations, and Customer Relations.
• Lead projects aimed at improving the customer experience.
• Identify recurring issues, escalate priorities, and advocate for solutions to reduce friction and boost satisfaction.
• Act as a resource for escalations, responding promptly and effectively to customer inquiries and issues.
• Collaborate with the sales team to identify and develop upsell opportunities.
• Foster strong partnerships with internal teams and stakeholders.
• Meet Key Performance Indicators (KPIs) and Main Business Objectives (MBOs).

Requirements

• Exceptional organizational skills with the ability to multitask and adapt to shifting priorities.
• Strong interpersonal and communication skills to engage effectively with diverse stakeholders.
• 2+ years in a customer success or customer-facing role.
• College degree preferred or equivalent experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with Salesforce CRM is a plus.

Nice-to-haves

• Knowledge gaps can be filled; even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join diverse communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.