Customer Success Manager

Infosys - Richardson, TX

Full-time - Senior

Richardson, TX

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager at Infosys is responsible for enhancing and expanding the company's Software-as-a-Service (SaaS) healthcare product offerings. This role involves working closely with technology teams at a fast pace within a large corporation, ensuring successful implementations and managing customer relationships effectively.

Responsibilities

• Enhance and expand SaaS healthcare product offerings.
• Take complete ownership for ensuring success of all implementations.
• Communicate and facilitate discussions/decisions with key stakeholders across customer organizations.
• Demonstrate core SaaS platform features and capabilities to stakeholders.
• Track and manage billing for 2-3 tenants.
• Manage and present monthly and quarterly platform and team metrics to senior leadership.
• Support development, monitoring, and tracking of implementation project plans.

Requirements

• Bachelor's degree or foreign equivalent from an accredited institution.
• 11 years of software services or software product experience.
• 5+ years of experience as a Customer Success Manager or above in a software product organization.
• 8+ years of experience working with Payer, Provider, or PBM organizations.
• 3+ years of SaaS implementation experience is strongly preferred.
• Knowledge of software development security, cryptography, and cloud security.
• Strong analytical ability with exposure to data science and automation.

Nice-to-haves

• SAFE Agile experience certification is preferred.
• Experience in a management consulting environment that requires regular travel.
• Planning and coordination skills.

Benefits

• Equal employment opportunities without regard to race, color, sex, gender identity, sexual orientation, religious practices, national origin, pregnancy, or disability.