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Customer Success Manager
Lee Hecht Harrison - Washington, DC
posted 2 months ago
About the position
The Customer Success Manager will be responsible for building strong relationships with clients, understanding their needs, and collaborating with internal teams to ensure customer success. This role involves overseeing a team of 10+ direct reports, addressing customer inquiries, and preparing for a large conference. The position is temporary, starting as soon as possible and extending through June 2025, with a hybrid work model allowing for work from home two days a week.
Responsibilities
- Oversee a team of 10 team members
- Build and maintain strong relationships with key client stakeholders and colleagues
- Conduct regular check-ins to assess project progression and identify areas for improvement
- Oversee accounts and assist with needs/inquiries
- Address and resolve customer inquiries and issues promptly and effectively
- Collaborate with internal teams to provide solutions that meet client needs
- Manage phone/email correspondence
- Coordinate meetings and calls
- Build strong relationships with clients to become a trusted partner & advisor
- Identify opportunities to help clients and assist with inquiries
- Generate, customize, and analyze client-level reporting
Requirements
- 1+ years of management/supervisory experience
- 5+ years of experience as a Client Success Associate or Sales Representative
- Customer-centric with the ability to adapt and respond to a variety of characters
- Ability to establish and maintain effective working relationships with co-workers, consumers, management, and clients
- Exceptional communication, persuasion, and presentation abilities
- Demonstrated ability to work collaboratively as part of a team
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Paid Sick Leave
- Holiday pay
