Customer Success Manager

$25,000 - $138,587/Yr

Checkr - San Francisco, CA

Full-time - Entry Level

Remote - San Francisco, CA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Customer Success Manager at Checkr, you will play a crucial role in driving customer retention and growth by ensuring that clients are engaged and maximizing the value of Checkr's solutions. You will collaborate with a dynamic team to support various customer lifecycle phases, focusing on proactive engagement and continuous improvement to enhance customer success.

Responsibilities

• Support a wide range of tactical account responsibilities including issue tracking, data analysis, meeting coordination, and business review preparation.
• Develop a comprehensive understanding of clients to contribute to strategic initiatives.
• Collaborate with Account Management to drive successful renewals and improve customer success strategies.
• Act as the voice of the customer, providing feedback and visibility on customer issues to internal teams.
• Oversee multiple customer projects throughout their lifecycle, including expansions and integrations.

Requirements

• 1+ years of client-facing customer success or customer service experience.
• General knowledge of software applications such as Salesforce and Google Apps.
• Strong customer focus with a commitment to customer success.
• Excellent written and verbal communication skills, able to simplify complex topics.
• Acute attention to detail for tracking high-volume program elements.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Quick learner with a willingness to take on challenging projects.

Nice-to-haves

• Experience in the SaaS or Human Resources space.

Benefits

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend and home office stipend.