Customer Success Manager

$80,000 - $120,000/Yr

Free Power - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

About the position

FreePower is a fast-moving tech company specializing in industry-leading wireless charging technology. We are seeking a strong Customer Success Manager to support our high-growth sales organization. Our product, FreePower for Countertop, was just named Best in Show at KBIS - one of the most coveted awards in the industry amongst countless other awards. If you're self-driven and passionate about working in a fast-paced and dynamic environment, and contributing to the growth of groundbreaking products, we encourage you to apply. Working full time in our Phoenix, AZ office is required. As a Customer Success Manager at FreePower, you will be the front line of communications for helping identify, acquire, and support our growing network of Countertop Fabricators, Builders, Designers, and Showrooms. Your primary focus will be helping those looking to implement FreePower wireless charging solutions through the discovery phase of the process while supporting those looking for assistance as they navigate onboarding and high-level technical questions. You'll collaborate with cross-functional teams to ensure exceptional end-user experiences. Your proficiency in CRM (Hubspot), VoIP dialers (RingCentral), and Live Chat (Intercom) tools will help drive top-of-funnel success, long-term pipeline growth, and customer satisfaction. Being accessible and responsive while being able to communicate complex details in simplistic ways will be critical to ensuring FreePower's success. A basic understanding of the residential, hospitality, and commercial design and development space is a plus.

Responsibilities

• Identify, engage, acquire, and support relevant industry partners including but not limited to Countertop Fabricators, Builders, Designers, and Showrooms.
• Drive communications of relevant industry partners to become FreePower Pro's.
• Assist and drive the sales process for relevant industry partner(s) and projects.
• Leverage relationships with existing partners to identify and acquire other relevant partner(s) including but not limited to stone countertop fabricators, builders, developers, distributors, kitchen and bath showrooms, etc.
• Support experiential marketing activations, both owned and otherwise.
• Manage inbound and outbound communications through various sales channels (email, phone, live chat, etc.).
• Identification and development of critical Sales & Marketing assets, tools and processes.
• Customer Onboarding and training.

Requirements

• 3 years of similar Inside Sales Manager experience with relevant industry partners.
• Demonstrate capabilities with Hubspot, Intercom, and RingCentral.
• Demonstrate capabilities with G-Suite for documenting and communicating critical data.
• Understanding and familiarity with residential, hospitality and commercial design processes and how to incorporate FreePower wireless countertop solutions.
• Strong documentation skills as it relates to process development and improvement.
• Strong communication and customer skills.
• Strong problem-solving skills.
• Detail-oriented.
• Strong analytical skills.

Nice-to-haves

• Existing portfolio of contacts with our identified industry partner group(s) a plus.