JobTread Software - Dallas, TX
posted 3 months ago
JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. As a Customer Success Manager, you will play a crucial role in fostering a constructive and supportive connection with our ever-growing client base. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment. Strong Customer Success Managers demonstrate high technical aptitude, are friendly and approachable, and show a willingness to go above and beyond to meet customer needs. Through excellent verbal and written communication skills, this position will focus on retaining customers and ensuring their satisfaction with the JobTread software. In this role, you will manage a portfolio of over 500 unique customers, becoming a JobTread product expert and quickly learning ongoing product updates. You will conduct online product trainings via Zoom and perform ongoing assessments and outreach to ensure customer success. Additionally, you will provide consultative feedback to improve customer workflows, contribute to the product knowledge base and video library, and record and manage all customer activities in Salesforce. You will work closely with the Development Team to identify and communicate product issues and development requests, ensuring that our clients receive the best possible service and support.