Customer Success Manager

Hover - New York, NY

Full-time - Mid Level

New York, NY

Insurance Carriers and Related Activities

About the position

The Mid-Market Customer Success Manager at Hover is responsible for enhancing the customer experience for insurance and construction partners. This role involves onboarding customers, providing product knowledge, and optimizing their use of the Hover platform. The position requires building strong relationships with enterprise partners and acting as a strategic advisor to help them achieve their objectives and maximize the value of Hover's offerings.

Responsibilities

• Build and maintain strong relationships with a designated group of enterprise partners.
• Develop and execute customer onboarding plans to help customers navigate change management.
• Determine key stakeholders within each partner to drive significant business growth and identify opportunities to expand partnerships.
• Plan and participate in strategic onsite meetings with construction partners to maintain engagement and align on strategy.
• Drive cross-functional projects within Hover to enable partners to differentiate in the market.
• Identify account growth and upsell opportunities for the sales team.

Requirements

• 2+ years of experience in a customer-facing, B2B role with a background in Customer Success, Customer Relations, Customer Onboarding, or Consulting.
• Strong analytical, critical thinking, and problem-solving skills.
• Compelling communication and presentation skills.
• Team player with a high level of integrity and a desire to assist the team.
• Resourceful with the ability to find answers independently.
• Experience in project planning and management of cross-functional projects with high attention to detail.
• Superior interpersonal/customer relations skills; effective verbal and written communicator.

Nice-to-haves

• Knowledge of Salesforce and Tableau preferred.

Benefits

• Flexible work environment (hybrid model)
• Opportunities for professional development
• Inclusive and diverse company culture