Customer Success Manager
Wix - New York, NY
posted 1 day ago
About the position
As a Customer Success Manager, you'll be the trusted advisor for our key accounts. You'll develop strategies to enhance client retention and growth by leveraging Wix's business solutions and capabilities. In your day-to-day, you will own a book of business comprising Wix Key Accounts and act as a consultant to facilitate retention and growth. You will drive long-term strategic relationships by identifying & implementing tailored product solutions, effectively employ project management skills to achieve Key Account aims, and collect and relay feedback to our Product and Marketing teams to help drive updates and changes. You will use data tools like Salesforce, Tableau, and Redash to implement product opportunities and prioritize activities. Additionally, you will become a Wix expert by learning best practices and finding solutions to customers' needs, take accountability for your role in achieving team goals, KPIs, and overall success, and identify opportunities to improve processes, tools, and documentation.
Responsibilities
- Own a book of business comprising Wix Key Accounts and act as a consultant to facilitate retention and growth
- Drive long-term strategic relationships by identifying & implementing tailored product solutions
- Effectively employ project management skills to achieve Key Account aims
- Collect and relay feedback to our Product and Marketing teams to help drive updates and changes
- Use data tools like Salesforce, Tableau, and Redash to implement product opportunities and prioritize activities
- Become a Wix expert by learning best practices and finding solutions to customers' needs
- Take accountability for your role in achieving team goals, KPIs, and overall success
- Identify opportunities to improve processes, tools, and documentation
Requirements
- 3-5 years experience in client/customer success or account management within the tech industry
- Consultative approach to uncovering clients' business challenges and advising on product use
- Passionate about customer success, empathetic to customer needs, and driven to create great products
- Skilled in researching and analyzing user needs and business cases
- Strong presentation, project management, and organizational skills
- Proven track record of meeting and exceeding revenue/client retention KPIs
- Experience with high-grossing businesses, eCommerce, or digital marketing
Benefits
- Comprehensive benefits to support the well-being and financial security of employees
- Variable compensation earned and company RSUs as part of the compensation package
- Opportunities for professional growth
