Customer Success Manager
The Active Network•Boston, MA
461d
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About The Position
The Customer Success Manager is responsible for overseeing enterprise-level support and service activities for designated clients, ensuring quality service and operational performance. This role involves developing client relationships, understanding their business needs, and coordinating service delivery to minimize downtime and support costs. The manager acts as the primary contact for clients, facilitating the resolution of service incidents and collaborating with internal teams to enhance client satisfaction and identify growth opportunities.
