Customer Success Manager

$159,300 - $199,100/Yr

Teradata Operations - Honolulu, HI

Full-time - Mid Level

Honolulu, HI

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role focuses on managing customer relationships, driving business growth, and ensuring customer satisfaction and retention by understanding customer needs and providing thought leadership. The manager will lead the development of actionable customer success plans, educate customers on Teradata solutions, and promote feature adoption to enhance analytical applications.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and develop new business relationships.
• Provide thought leadership to influence and build trust at various customer levels.
• Lead the development of actionable customer success plans for assigned accounts.
• Educate customers on using Teradata solutions to solve business challenges.
• Act as a trusted advisor and facilitator of Teradata SMEs and functions.
• Increase feature adoption of Teradata software by promoting new features.
• Continuously engage with customers to identify business churn risks and devise action plans.
• Promote new thinking for continuous development and improvement.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles with exposure to Healthcare and/or Life Sciences industries.
• Strong interest and understanding of developments in data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises.
• Clear, confident, and persuasive communicator with the ability to craft and deliver messaging.
• Ability to understand customer needs and provide thought leadership.
• Strong multi-tasking skills and ability to manage competing priorities.
• Excellent analytical and problem-solving skills.
• Strong organizational and people skills.

Nice-to-haves

• Previous experience selling data and analytic solutions.
• Experience in a pre-sales or strategic consulting role.

Benefits

• Flexible work model
• People-first culture
• Focus on well-being
• Diversity and inclusion initiatives
• Equal opportunity employer