Cutover - New York, NY
posted 4 months ago
As a Customer Success Manager at Cutover, you will play a pivotal role in ensuring our customers derive maximum value from our Collaborative Automation SaaS platform. This position is designed for individuals who are passionate about customer advocacy and possess a strong understanding of the financial services sector. You will be responsible for guiding customers through their lifecycle, from initial onboarding to ongoing adoption, ensuring they are fully equipped to utilize our platform effectively. Your focus will be on driving Monthly Active User (MAU) growth within key accounts while maintaining overall account health through a data-driven approach. In this role, you will act as a trusted advisor, understanding your customers' strategies, visions, and goals. You will recommend tailored solutions that enable them to leverage the full capabilities of the Cutover platform. Your entrepreneurial spirit and ability to navigate complex customer environments will be essential as you manage multiple client projects simultaneously, ensuring timely delivery within scope and with minimal risk. You will track and report on project progress, including key performance metrics and client feedback, to ensure continuous improvement and satisfaction. You will also collaborate closely with internal teams, including Enablement, Delivery, and Sales, to identify new opportunities, minimize churn risk, and foster growth within your accounts. Your ability to synthesize client feedback and communicate it effectively to internal teams will be crucial in driving product improvements and best practices. This role requires a balance of technical acumen and interpersonal skills, as you will be engaging with stakeholders at all levels, from end-users to senior executives. At Cutover, we value a culture of empathy, curiosity, and self-expression, and we are committed to creating an inclusive work environment where everyone can thrive. We are excited to welcome energetic and growth-minded individuals to our Customer Success team, who are eager to make a significant impact on our customers' success and the overall growth of our company.