Customer Success Manager

$49,000 - $59,000/Yr

Verizon Communications - Fort Worth, TX

Full-time - Entry Level

Fort Worth, TX

Telecommunications

About the position

As a full-time Retail Sales Associate at Verizon, you will play a crucial role in driving retail sales and providing exceptional customer service. This position offers opportunities for personal and professional growth within a supportive team environment, focusing on unlocking your full potential and achieving sales success. You will engage with customers, understand their needs, and recommend technology solutions, all while contributing to the community and expanding your customer base.

Responsibilities

• Generate retail sales by utilizing passion for technology and exceptional customer service.
• Learn and uncover customers' needs by creating connections and asking the right questions.
• Position product insights and solution recommendations to provide customers with a complete sales solution.
• Close sales by using communication skills to fulfill customer needs with tech solutions.
• Continuously develop through ongoing training and up-skill in operational functions across merchandising and inventory.
• Grow customer base by placing outbound calls and sending texts to current Verizon customers.
• Engage with the community outside of the store to expand the customer base.

Requirements

• High school diploma or GED.
• One or more years of work experience.
• Willingness to work evenings, weekends, and holidays.

Nice-to-haves

• Experience working in a commission-based environment.
• Demonstrated sales experience communicating with customers to find solutions.
• Customer service experience.

Benefits

• Best in class medical, dental, and vision insurance.
• Verizon 401(k) plan with matching contributions up to 6%.
• $2,500 stock grant per year.
• Sales recognition programs with travel and other incentives.
• Five weeks of paid time off.
• 8 weeks of paid parental leave for eligible new parents.
• Up to $8K per year in tuition assistance.
• Discounts up to 50% off on Verizon products and services.