Customer Success Manager

$65,000 - $75,000/Yr

Spearhead Staffing - Hoboken, NJ

Full-time - Mid Level

Hoboken, NJ

Professional, Scientific, and Technical Services

About the position

The Customer Success Manager is responsible for maximizing sales of services in the NYC area to existing clients, focusing on document storage, electronic document management solutions, data storage, pathology storage, and shredding. This role involves managing and upselling to an assigned client base, developing leads, and effectively communicating the value proposition to various organizational levels.

Responsibilities

• Manage and upsell to assigned client base.
• Qualify, research, track, and develop leads into viable opportunities.
• Effectively articulate the value proposition to multiple organizational levels.
• Develop strong business cases, proposals, and presentations for sales opportunities.
• Negotiate the terms of agreements and close sales.
• Maintain a strong knowledge of the industry, trends, technology, competitive offerings, and customer requirements, and provide informed feedback to the company.
• Participate in professional organizations (sales, marketing, industry associations).

Requirements

• Minimum of 3 years of consultative sales experience.
• Driven to succeed and excel, with a passion and enthusiasm for the business.
• Excels in an entrepreneurial atmosphere with constant change.
• Self-motivated and self-directed.
• Exceptional work ethic.
• Independent thinker.
• Technical awareness — can confidently converse with C-level contacts.
• Strong relationship building skills.
• Proven record of exceeding quota in previous positions.
• Demonstrated ability to win competitive account sales.
• Excellent written and oral communication skills.