Wd Electronics - Sandy, UT
posted 3 months ago
WD Electronics is experiencing rapid growth, and we're actively searching for a Customer Success Manager (CSM) to contribute to our expansion. If you share our passion for enhancing off-road experiences, consider joining our dynamic team at WD Electronics! As a member of our Inside Sales Team, the CSM will be responsible for managing and nurturing relationships with our clients to ensure their satisfaction and success. Your primary focus will be on engaging with existing customers, understanding their needs, and offering solutions to maximize their experience with our products. This role involves a combination of sales, customer service, and account management to drive retention and foster long-term partnerships. The CSM should have the ability to sell, demonstrate impeccable customer service skills as well as strong written and verbal communication skills. You should have a good understanding of the industry. Key responsibilities include building and maintaining strong relationships with existing clients through regular communication via phone, email, and video conferencing. Proactively identifying client needs and challenges to offer tailored solutions and recommendations is essential. Developing a deep understanding of our manufacturing products and services to effectively articulate their value propositions to clients is also crucial. Additionally, the CSM will identify opportunities for upselling or cross-selling additional products or services to existing clients to increase revenue. Acting as the primary point of contact for client inquiries, concerns, or issues, and working cross-functionally to resolve them in a timely manner is a key part of the role. Providing guidance and support to clients during the onboarding process, ensuring they understand how to use our products effectively, is also part of the job. Gathering feedback from clients to understand their satisfaction levels, areas for improvement, and opportunities for product enhancements is vital for continuous improvement. The CSM will develop and implement strategies to increase client retention and reduce churn rates, maintain accurate records of client interactions and sales activities in CRM software, and provide regular reports and analysis to management. Collaboration with the sales, marketing, and product development teams to align customer success efforts with overall business objectives is also expected.