Customer Success Manager

CEVA Logistics - Jeffersonville, IN

Full-time - Mid Level

Jeffersonville, IN

10,001+ employees

Truck Transportation

About the position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Responsibilities

• Develops and manages complex programs for key assigned accounts.
• Responsible for the overall planning, leadership, and direction of the assigned portfolio growth, profitability, and the value-add relationship.
• Manage and build executive and strategic relationships for long-term stability and growth.
• Focus on overall customer experience, account profitability, and growth both organically and through the development of new initiatives.
• Act as the customer advocate by driving solutions within CL and the Ceva organization.
• Possess customer satisfaction passion and skill set to address and resolve client issues.
• Understand the account's business model, company environment, and sales potential to develop solutions.
• Provide clear and concise directions to cross-functional departments on projects and customer correspondence.
• Develop and achieve strategic revenue and profit and loss objectives.
• Investigate sales opportunities and resolve issues on a continuing basis.
• Think strategically and develop project plans to implement customer incentives.
• Compile and analyze data into meaningful reports and presentations.
• Develop formal Business Review(s) for assigned accounts.
• Manage business plans, proposals, pricing models, contracts, and operations reports.
• Engage on new business opportunities where appropriate.
• Coordinate the involvement of company personnel to meet account performance objectives.
• Mentor and develop lower-level account managers and support team members.
• Monitor and report KPIs and conduct regular business reviews and meetings.

Requirements

• Bachelor's degree (or equivalent work experience) required.
• Five years prior experience at Ceva in the Sales or Operations departments and/or 8+ years external account-project management/industry experience.
• Intermediate skills in Microsoft Word, Excel, PowerPoint, Visio, and Outlook.
• Ability to learn and understand mainframe tools and system solutions used in supporting our business, WMS, ERP, and data collection tools.
• Effective communication skills in written and verbal format.
• Strong interpersonal skills and ability to work well with others.

Nice-to-haves

• Experience in logistics or supply chain management.
• Familiarity with customer relationship management (CRM) software.
• Project management certification.

Benefits

• Health savings account
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Gym membership
• Life insurance
• Pet insurance