Customer Success Manager

$86,675 - $117,266/Yr

Checkr

Full-time - Mid Level

Remote

Professional, Scientific, and Technical Services

About the position

As a Customer Success Manager at Checkr, you will play a crucial role in driving customer retention and growth by ensuring that clients are engaged and maximizing the value of Checkr's solutions. You will collaborate with a dynamic team to support various customer needs and enhance their experience with Checkr's offerings.

Responsibilities

• Support a wide range of tactical account responsibilities including issue tracking, data analysis, meeting coordination, and business review preparation.
• Develop a comprehensive understanding of clients to contribute to strategic initiatives.
• Collaborate with Account Management to drive successful renewals and improve customer success strategies.
• Act as the voice of the customer, providing feedback to internal teams.
• Oversee multiple customer projects throughout their lifecycle, including expansions and integrations.

Requirements

• 1+ years of client-facing customer success or customer service experience.
• General knowledge of software applications such as Salesforce and Google Apps.
• Strong customer focus and commitment to customer success.
• Excellent written and verbal communication skills.
• Acute attention to detail for tracking program elements across multiple customers.
• Ability to manage multiple priorities in a fast-paced environment.
• Quick learner with a willingness to take on challenging projects.

Nice-to-haves

• Experience in the SaaS or Human Resources space.

Benefits

• Work from home stipend
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Opportunities for advancement