Proofpoint - Washington, DC
posted 4 months ago
As a Customer Success Manager (Enterprise) at Proofpoint, you will play a pivotal role in ensuring the success and satisfaction of our enterprise customers. This position is critical as you will be responsible for managing a portfolio of approximately 60-80 customers, focusing on their renewal processes and overall advocacy within the North American market. Your primary goal will be to foster strong relationships with these customers, understanding their unique needs and challenges, and ensuring they derive maximum value from our cybersecurity solutions. In this role, you will act as a vital link between our customers and the Product team. You will communicate the capabilities of our technology, gather insights on customer pain points, and interpret their future needs to inform product development. Your insights will be invaluable in shaping the direction of our offerings, ensuring they align with customer expectations and market demands. As we embark on the journey of integrating Tessian into Proofpoint, your contributions will be essential in scaling our Customer Success Motion, enhancing customer engagement, and driving retention. You will also be tasked with developing strategies to improve customer satisfaction and loyalty, identifying opportunities for upselling and cross-selling our solutions. Your ability to analyze customer data and feedback will help in crafting tailored solutions that meet their specific requirements. This role is not just about managing accounts; it’s about being a trusted advisor and advocate for our customers, ensuring they feel supported and valued throughout their journey with us.