Customer Success Manager

$159,300 - $199,100/Yr

Teradata Operations - Springfield, IL

Full-time - Mid Level

Springfield, IL

Computer and Electronic Product Manufacturing

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role focuses on managing customer relationships, driving business growth, and ensuring customer satisfaction through effective communication and education on Teradata solutions. The manager will act as a trusted advisor, facilitating the adoption of Teradata technology and addressing customer needs to enhance their business outcomes.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and develop new business relationships to influence and build trust at various levels.
• Lead the development of actionable customer success plans and partner internally for service delivery.
• Educate customers on utilizing Teradata solutions to solve business challenges.
• Increase feature adoption of Teradata software by promoting new features and applications.
• Continuously engage with customers to identify churn risks and devise action plans.
• Promote new thinking for continuous development and improvement of business processes.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles, particularly in Healthcare and/or Life Sciences industries.
• Strong knowledge of data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises.
• Excellent communication skills to craft and deliver messaging for various stakeholders.
• Ability to understand customer needs and provide thought leadership.
• Strong analytical and problem-solving skills with the ability to manage complexity.
• Excellent organizational and people skills.

Nice-to-haves

• Previous experience selling data and analytic solutions.
• Experience in a pre-sales or strategic consulting role.

Benefits

• Flexible work model
• People-first culture
• Focus on well-being
• Diversity and inclusion initiatives
• Competitive Total Rewards package