Customer Success Manager

$64,000 - $156,750/Yr

PayPal - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

Credit Intermediation and Related Activities

About the position

The Customer Success Manager at PayPal will play a crucial role in the newly launched PayPal Ads platform, which connects merchants and consumers through innovative advertising solutions. This position focuses on ensuring merchant success by providing strategic insights, fostering long-term relationships, and driving revenue growth through effective campaign management.

Responsibilities

• Act as the primary point of contact for a portfolio of PayPal Ads merchant partners, ensuring their needs are met and their expectations are exceeded.
• Use data-driven insights to analyze merchant performance, providing strategic recommendations to optimize their advertising campaigns.
• Develop and maintain strong, long-term relationships with key stakeholders at the Director+ level, positioning yourself as a trusted advisor.
• Work closely with PayPal Ads Sales, Ad Ops, Product and Marketing teams to ensure seamless execution of merchant campaigns and initiatives.
• Support merchant growth by identifying upsell opportunities and driving additional revenue through new and existing PayPal Ads capabilities.
• Proactively identify and resolve any issues or concerns that merchants may have, ensuring a smooth and positive experience on the platform.
• Collect and relay feedback from merchants to the Product team to inform future enhancements and developments of the PayPal Ads platform.

Requirements

• 5+ years of leadership experience in digital advertising, with a proven track record of meeting and exceeding performance targets.
• Strong ability to use data to drive decisions, with a solid understanding of business and media performance metrics.
• Excellent listening, verbal and written communication skills, with the ability to influence decisions across various levels of an organization.
• Demonstrated ability to build and maintain long-term strategic partnerships, driving business growth and merchant satisfaction.

Benefits

• Flexible work environment
• Employee shares options
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Annual performance bonus
• Equity compensation