Comcast - New York, NY
posted 4 months ago
FreeWheel, a Comcast company, is at the forefront of providing comprehensive ad platforms for publishers, advertisers, and media buyers. With a focus on premium video content, robust data, and advanced technology, FreeWheel is revolutionizing the way buyers and sellers transact across various screens, data types, and sales channels. As a global entity with offices in nine countries, FreeWheel is capable of inserting advertisements worldwide, making it a leader in the advertising technology space. The Customer Success Manager role is dedicated to Beeswax, FreeWheel's Demand Side Platform (DSP) programmatic offering. This position is crucial as it serves as the day-to-day point of contact for self-serve buyers on the Beeswax platform. The Customer Success team leverages deep domain knowledge and system expertise to ensure that Beeswax meets the critical business challenges and evolving needs of its clients. The role involves working closely with customers to help them achieve their business objectives on the Beeswax platform, providing tactical guidance on campaign setup, optimization, inventory curation, and best practices for running self-service media campaigns. In this role, you will manage a portfolio of 10-20 accounts, focusing on optimization, adoption, education, and customer satisfaction. You will adopt a consultative approach to manage customer relationships, particularly with the client's ad operations teams. Collaboration with internal teams such as Engineering, Product, Solutions, Account Management, and Support is essential to provide market feedback and ensure that client expectations are met as partnerships grow. This position is ideal for individuals who are curious, customer-focused, and eager to advance their careers in a dynamic organization.