Proofpoint - Harrisburg, PA
posted 4 months ago
As a Customer Success Manager (Enterprise) at Proofpoint, you will play a pivotal role in ensuring the success and satisfaction of our enterprise customers. This position is critical as you will be responsible for managing a portfolio of approximately 60-80 customers, focusing on their renewal processes and overall advocacy within the North American market. Your primary goal will be to foster strong relationships with these customers, ensuring they derive maximum value from our cybersecurity solutions. You will act as a liaison between our customers and the Product team, effectively communicating customer needs and pain points to inform product development and enhancements. In this role, you will engage with customers to understand their unique challenges and requirements, providing tailored solutions that align with their business objectives. You will also be responsible for driving customer engagement initiatives, ensuring that customers are aware of new features and updates, and facilitating training sessions to enhance their understanding of our products. Your ability to build trust and rapport with customers will be essential in advocating for their needs and ensuring their long-term success with our solutions. As the Tessian team integrates with Proofpoint, you will be instrumental in scaling our Customer Success Motion, contributing to the overall strategy and execution of customer engagement and retention efforts. This is an exciting opportunity to be part of a dynamic team that is committed to delivering exceptional customer experiences and driving the success of our cybersecurity solutions in the market.