Customer Success Manager

OREGON EMPLOYMENT DEPARTMENT - Salem, OR

Part-time - Mid Level

Salem, OR

About the position

The Customer Success Manager at Teradata is responsible for owning the account strategy for engagement, adoption, and success planning within assigned banking accounts. This role involves managing customer relationships, driving business growth, and ensuring customer satisfaction and retention. The manager will act as a trusted advisor, providing education on Teradata solutions and facilitating the adoption of new features to enhance customer outcomes. The position requires continuous engagement with customers to identify risks and devise action plans to mitigate churn.

Responsibilities

• Own the account strategy for engagement, adoption, and success planning.
• Manage and curate existing customer relationships to drive business growth and customer satisfaction.
• Understand customer needs and develop new business relationships.
• Provide thought leadership to influence and build trust at various customer levels.
• Lead the development of actionable customer success plans for assigned accounts.
• Educate customers on how to use Teradata solutions to solve business challenges.
• Increase feature adoption of Teradata software by promoting new features.
• Continuously engage with customers to identify churn risks and devise action plans.
• Promote new thinking for continuous development and improvement.

Requirements

• BA, BS, MBA, or MS in business, technical or professional discipline or equivalent work experience.
• 5+ years of experience in customer-facing roles, particularly in Healthcare and/or Life Sciences industries.
• Strong exposure and knowledge of data and analytic technologies.
• Experience in promoting analytic solutions for large enterprises.
• Excellent communication skills to craft and deliver messaging for various stakeholders.
• Ability to understand customer needs and provide thought leadership.
• Strong analytical and problem-solving skills.

Nice-to-haves

• Experience in pre-sales or strategic consulting roles.
• Ability to manage competing priorities across multiple customers.