Customer Success Manager

Planet Payment - Chanute, KS

Full-time - Entry Level

Chanute, KS

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Sales: Financial Partners role at Planet is a pivotal position within one of the main commercial areas of the business, which accounts for approximately one-third of all revenue. This role is focused on driving revenue and growth through the establishment of strong relationships with decision-makers in the Unattended Space, which includes Parking Operators, Integrators, Hospitals, Airports, and Municipalities. The primary objective is to secure new customers for Planet's core suite of products and services within North America. The successful candidate will work directly with the National Sales Director for North America and collaborate closely with other Business Development Managers (BDMs), Account Managers, Sales Support, Marketing, Product, Operations, and other teams to effectively sell the company's gateway and acquiring solutions. In this role, the individual will be responsible for conducting market and prospect research within the Unattended Space to identify potential partners with significant revenue opportunities. Building new relationships with these partners is crucial, as is driving those relationships to ensure they become operational with Planet's services. The role also involves coordinating and supporting the integration process in collaboration with Project Management, providing initial business training to partner business areas, and supporting marketing and sales efforts to enhance revenue generation. The candidate will be expected to collaborate on defining initial marketing and sales strategies, provide regular reports to management regarding customer development, and build an annual Sales Development plan while maintaining a robust pipeline of business opportunities. Achieving and exceeding quarterly and annual new business sales targets is a key performance indicator for this role. Additionally, the individual will maximize revenue opportunities, accurately complete sales documentation, lead the creation and delivery of new business presentations, and contribute to the broader sales team by promoting ideas that assist colleagues in achieving set objectives. The role requires professionalism, effectiveness, and a constructive approach to promoting the company and its interests.

Responsibilities

• Conduct market and prospect research in the Unattended Space, focusing on Parking Operators, Integrators, Hospitals, Airports, and Municipalities.
• Create new relationships with potential partners in the Unattended Space.
• Drive relationships to get new partners operational with Planet's services.
• Coordinate and support the integration process in collaboration with Project Management.
• Provide initial business training to partner business areas.
• Support marketing and sales efforts to increase revenue and generate synergy with local teams during the initial launch.
• Collaborate on defining initial marketing and sales strategies.
• Provide regular reports to management on customer development.
• Build an annual Sales Development plan and maintain a pipeline of business opportunities with the Sales Director for NA.
• Achieve and exceed quarterly and annual new business sales targets.
• Maximize revenue opportunities through effective sales strategies.
• Accurately complete sales documentation, including quotations, proposals, and tenders.
• Lead the creation and delivery of new business presentations to customers.
• Contribute to the broader sales team by promoting ideas to assist colleagues in achieving objectives.
• Work professionally and constructively to promote the company.
• Carry out additional duties as deemed necessary by management.

Requirements

• Bachelor's Degree required, preferably in Business Administration, Management, Finance, Marketing, Sales, Automation, or Technology.
• Experience in new business sales, preferably within the parking/unattended or wider payments industry.
• Experience selling to retail operations and understanding retail technology.
• Knowledge of current sales techniques, developing a sales pipeline, and creating a sales development plan.
• Proven track record of delivering against new business targets.
• Knowledge of Card Acquiring, DCC, retail payment solutions, or Retail EPOS systems is advantageous.
• Familiarity with card scheme rules, regulations, and processing processes is a plus.

Nice-to-haves

• Experience in the technology market, particularly in connected commerce solutions.
• Familiarity with integrated software and payment technology solutions.

Benefits

• Equal opportunity employer with a focus on diversity and inclusion.
• Opportunities for career growth in a fast-paced technology market.