Athena Security - Jacksonville, FL
posted 3 months ago
We are seeking a dedicated Customer Success Manager to join our team at Athena Security Inc. in Jacksonville, FL. The ideal candidate will be responsible for managing client accounts, ensuring customer satisfaction, and driving customer retention and growth. This role is crucial in maintaining strong relationships with our clients and ensuring they derive maximum value from our products and services. The Customer Success Manager will act as a liaison between the company and our clients, addressing their needs and concerns while promoting our solutions effectively. In this position, you will communicate with customers to understand their needs and ensure their success with our product. You will project manage the onboarding process for new clients, ensuring a smooth transition and integration into our systems. Utilizing Salesforce, you will track customer interactions and identify areas for improvement, providing insights and recommendations based on customer data analysis. Your role will also involve developing and executing strategies to expand our market share within existing accounts, thereby contributing to the overall growth of the organization. Exceptional customer service is a key component of this role, as you will be responsible for building strong relationships with clients. Collaboration with the sales team will be essential to identify opportunities for upselling or cross-selling, ensuring that our clients are aware of all the solutions we offer that can benefit them. This position offers an exciting opportunity to drive customer success and contribute significantly to the growth of Athena Security Inc.