Sterlitech Corporation - Auburn, WA
posted 4 months ago
As the Customer Success Manager at Sterlitech Corporation, you will play a pivotal role in ensuring the delivery of high-quality filtration products and timely shipments that exceed customer expectations. This position is integral to the company's operations, as you will oversee the day-to-day execution of all areas of customer service and sales support. Your primary responsibility will be to act as the internal advocate for customers, ensuring that their needs are met while also supporting the sales team in providing a superior experience. This is a non-quota carrying position, allowing you to focus on customer satisfaction rather than sales targets. In this role, you will be responsible for hiring, training, and developing a new Sales Support Team while promoting best practices within the department. You will serve as the escalation point for customer service issues, requiring strong communication skills to interact effectively with customers, other departments, and partners. Your participation and visibility with the Leadership Team will be crucial as you develop, implement, and track operational plans to achieve Key Performance Indicators (KPIs). You will also prepare and report on the monthly, quarterly, and annual results of these KPIs, communicating progress, challenges, and solutions to leadership. Additionally, you will identify opportunities for improvement within the department and drive process enhancements. As the Key Process Owner for the Sales Process in ISO 9001, you will ensure that the company adheres to quality standards while delivering exceptional service to customers. This role requires a detail-oriented and organized individual who is eager to learn new skills and take responsibility for their work.