Customer Success Manager

Bynder - Boston, MA

Full-time - Mid Level

Boston, MA

251-500 employees

Professional, Scientific, and Technical Services

About the position

As a Customer Success Manager at Bynder, you will play a crucial role in helping clients maximize the value of the Bynder Platform. This position involves building strong relationships with customers, driving product adoption, retention, and growth, and ensuring overall customer satisfaction. You will work closely with clients to understand their needs and provide guidance on best practices for using the digital asset management platform effectively.

Responsibilities

• Work with customers to ensure adoption, retention, expansion, advocacy and overall success.
• Establish strong trusted advisor relationships with key customer stakeholders.
• Ensure that customers employ DAM best practices and leverage Bynder effectively.
• Strive to increase product adoption, retention and overall customer satisfaction.
• Continuously probe to uncover account needs, growth and upsell potential.
• Develop and execute on account/success plans.
• Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction.
• Present the product roadmap to customers and keep them updated on new features and enhancements.
• Act as a liaison between the customer and the Product team to represent customer feedback.
• Continuously find ways to optimize internal processes for efficiency as the customer base grows.

Requirements

• 5+ years in a customer-facing role, ideally Customer Success or Account Management.
• Demonstrated history of increasing client satisfaction, adoption, retention and advocacy.
• Ability to develop strong client relationships, manage expectations, and critically problem-solve.
• Ability to present, communicate, and work effectively with other internal teams.
• Outstanding probing and listening skills.
• Strong analytical skills and use of data to help drive adoption, find opportunities and risks.
• Excellent organizational, prioritization, and time management skills.
• Experience with other DAM technologies is a plus.
• Experience with Salesforce and Catalyst is a plus.

Nice-to-haves

• Experience with other DAM technologies
• Experience with Salesforce and Catalyst

Benefits

• Flexible vacation policy
• 100% Company-paid medical, dental, vision, and life coverage for you and your family
• 401(k) - dollar for dollar match up to 6%
• Commuter benefits
• Referral bonus plans
• Fully stocked kitchen
• Room to advance in a high-growth tech company
• Competitive compensation