Customer Success Manager

Wandering Wifi - Marietta, GA

Full-time - Mid Level

Hybrid - Marietta, GA

Professional, Scientific, and Technical Services

About the position

SageNet is seeking a Customer Success Manager who is passionate about solving customer issues through innovative technology and providing an exceptional quality experience. This role is ideal for individuals who are energetic, motivated, and eager to learn in a dynamic environment with numerous responsibilities and opportunities for growth. The Customer Success Manager will be responsible for managing and strengthening relationships with existing accounts, ensuring customer satisfaction by acting as a point of contact and internal advocate. The position requires effective communication with customers via email and phone to provide prompt resolutions to their issues. The successful candidate will meticulously follow up on open cases and assigned action items, ensuring that all SageNet internal systems are kept up to date as customer needs evolve. A solid technical knowledge of networking, WiFi hardware, and internal software products, including Digital Signage, is essential. The Customer Success Manager will collaborate with the Technical Support team to ensure timely and accurate resolution of customer issues. Additionally, the role involves utilizing advanced features of PowerPoint, Excel, and Word to create customized presentations, detailed spreadsheets, models, and complex proposals. Flexibility is key, as the candidate should be open to wearing multiple hats and supporting all members of the SageNet team.

Responsibilities

• Manage and strengthen relationships with existing accounts
• Improve customer satisfaction by acting as a point of contact and internal advocate
• Effectively communicate with customers via email and phone to provide prompt resolution
• Meticulously follow up on open cases and assigned action items
• Ensure all SageNet internal systems are kept up to date as customer's needs change
• Maintain good technical knowledge of networking, WiFi hardware, and internal software products including Digital Signage
• Work with our Technical Support team to ensure timely, accurate resolution and communication regarding customer issues
• Utilize advanced features of PowerPoint, Excel, and Word to customize presentations, create detailed spreadsheets, models and complex proposals
• Be open to 'wearing multiple hats' with a readiness to support all members of the SageNet team

Requirements

• Bachelor's Degree from accredited College or University or equivalent experience
• 5+ years of customer facing experience in a B2B environment
• Knowledge of broadband, networking, wireless technology and digital signage is a plus
• Exceptional verbal and written organizational, presentation, and communication skills
• Ability to work independently, use solid judgment and create 'client-ready' deliverables
• Strong acumen in technology and ability to articulate solution value proposition
• Desire to work with clients to identify needs and build strong relationships
• Professional attitude, presence, and follow-through skills
• Ability to multi-task and strong attention to detail
• Experience with Salesforce.com preferred