Customer Success Manager

Eltropy - San Antonio, TX

- Senior

San Antonio, TX

Publishing Industries

About the position

We are searching for a seasoned Customer Success Manager (Tier-1) in Texas, U.S. who is passionate about helping credit unions and community banks create a best-in-class experience for their members through our industry leading AI communications platform. The ideal candidate embodies the personal strengths required for this role including teamwork, empathy, technical curiosity, a quality mindset, and relationship-building throughout a customer's organization.

Responsibilities

• Ensure that decision-making C-level executives at Eltropy's customers realize their desired outcomes and obtain the maximum value from our solution.
• Cultivate customers who will serve as positive references of Eltropy to prospects.
• Advocate and drive customers' product, technology, and service needs internally within Eltropy.
• Ensure our customers are obtaining their desired outcomes and measurable results.
• Identify opportunities to amplify the benefits of Eltropy's platform.
• Review the client's current usage, performance, and satisfaction levels.
• Discuss the client's business objectives and align them with Eltropy's offerings and solutions.
• Conduct regular meetings with all decision-making C-level executives at each customer.
• Build rapport and strengthen the client relationship by understanding their evolving needs and offering personalized solutions.

Requirements

• 7+ years of customer-facing experience (account management, customer success, consulting), ideally in SaaS and fintech.
• Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
• Comfortable working with technology and able to quickly learn new software and tools.
• Data-driven and unafraid to tackle big problems.
• Ability to work collaboratively across teams, including sales, product, and support.
• Thrive in a fast-paced, start-up environment where priorities can change rapidly.
• Willingness to travel monthly (or as needed) to conduct in-person meetings with customers and with the rest of the Eltropy team.