Recruiting From Scratch - San Francisco, CA
posted 3 months ago
Recruiting from Scratch is a talent firm that focuses on placing the best candidates for our clients. Our team operates 100% remotely and collaborates with teams across North America, South America, and Europe to assist them in hiring top talent. We are currently seeking a resilient, compassionate, and creative Customer Success Manager who will work closely with our customers to ensure their success with our client's product. This role is critical in defining many go-to-market (GTM) decisions and plays a significant part in the overall onboarding process. The Customer Success Manager will help diagnose and resolve technical issues, facilitate the transition from pilot to annual contract, and enhance customer adoption and satisfaction. Additionally, this position involves translating customer feedback and bugs to the product and engineering teams. The ideal candidate will be a proactive doer who enjoys working closely with customers to understand their requirements and goals. They will be responsible for troubleshooting issues and ensuring that customers achieve a positive return on investment (ROI) from our client's product. This role offers high levels of ownership and autonomy, the ability to work cross-functionally with a high-performing team, opportunities for leadership skill development, and the chance to work within the generative AI software space.