Customer Success Manager

$85,000 - $110,000/Yr

Every*

Full-time - Mid Level

About the position

The Customer Success Manager at EVERY™ plays a crucial role in transitioning the company from pre-commercial to fully commercial operations. This position focuses on building strong customer relationships, ensuring customer empowerment, and solving challenges throughout the customer experience. The role involves collaborating across teams to align product development, marketing, and sales activities with customer needs, ultimately driving the success of commercial operations.

Responsibilities

• Take ownership of commercial processes, including sampling, supplier review & qualification, customer onboarding, and order fulfillment.
• Develop strong cross-functional communication channels with marketing and business development teams to share customer insights and align strategies.
• Create and implement customer success strategies to add value post-sales.
• Optimize sample management by streamlining inventory, receiving, packaging, and shipping processes.
• Improve order fulfillment efficiency and streamline supplier qualification processes.
• Lead cross-functional reviews to align product development and sales strategies more closely with customer needs based on gathered insights.

Requirements

• Experience in B2B sales processes and managing customer data via CRM systems or spreadsheets.
• Strong project management skills, and experience with order fulfillment and supplier qualification processes.
• Background in B2B ingredients or Food CPG supply chain is highly desirable.
• Exceptional communication skills, both written and verbal.
• A passion for building relationships with customers and delivering excellent customer service.
• A resourceful attitude, proactive problem-solving skills, and the ability to thrive in dynamic environments.

Nice-to-haves

• Professional experience in B2B food ingredients or food tech industries.
• Familiarity with precision fermentation or other advanced food production technologies.
• Experience supporting marketing initiatives, such as tradeshows, social media campaigns, and consumer insight surveys.

Benefits

• Free parking
• Stock options
• Health savings account
• Paid holidays
• Health insurance
• Dental insurance
• Flexible spending account
• Happy hour
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance