Customer Success Manager

$120,000 - $150,000/Yr

Hivewatch - El Segundo, CA

Full-time - Mid Level

Hybrid - El Segundo, CA

About the position

As a Customer Success Manager at HiveWatch, you will be responsible for guiding customers through their journey to success by managing implementation projects and ensuring the smooth adoption of security solutions. The role focuses on creating exceptional customer experiences while driving measurable business outcomes, emphasizing customer management, implementation excellence, and customer enablement.

Responsibilities

• Develop and manage implementation projects for customers.
• Create and manage customer onboarding and adoption journeys.
• Track and report on customer health metrics and success indicators.
• Lead periodic business reviews and success planning sessions.
• Create a structured implementation program and guide customers through each step.
• Coordinate cross-functional teams to ensure smooth deployment.
• Manage project timelines and stakeholder expectations.
• Identify and mitigate risks to customer success.
• Develop comprehensive enablement strategies and deliver customer training programs.
• Create success-focused content and resources.

Requirements

• 5+ years of customer success, program management, or operations experience.
• Strong project management and organizational skills.
• Experience developing customer success programs.
• Proven track record of driving customer outcomes.
• Excellence in stakeholder management and communication.

Nice-to-haves

• Experience in security industry customer success.
• Knowledge of customer success methodologies.
• Background in change management.
• Familiarity with success metrics and KPIs.
• Experience with customer success platforms.

Benefits

• Health Benefits: Medical, Vision, Dental and Life Insurance
• Generous compensation packages
• 401K
• Unlimited paid time off
• Family friendly & compassionate work culture
• Hybrid work environment