Customer Success Manager

$168,000 - $183,000/Yr

On Assignment - Vandenberg Air Force Base, CA

Full-time - Senior

Vandenberg Air Force Base, CA

Administrative and Support Services

About the position

ECS is seeking a Customer Success Manager to oversee the overall experience and success of mission software teams at Vandenberg Space Force Base. This role involves managing customer-facing support, onboarding new personnel, implementing incident management processes, and collaborating with stakeholders to ensure platform requirements are met. The position requires a proactive approach to leadership and a strong understanding of technical support in a fast-paced environment.

Responsibilities

• Manage customer-facing support for LOE direct support personnel
• Manage onboarding process for new direct support personnel to Platform hosted Environments
• Manage onboarding LOE teams or external software application teams into all Platform host Environments
• Implement and execute incident management process in coordination with NOC and LOE teams
• Oversee management and support for platform-provisioned collaboration tools for 800 personnel in LOE and SPO
• Collaborate with stakeholders to ensure platform requirements are met
• Stay up to date with industry trends and emerging technologies to identify opportunities for improvement
• Provide technical guidance and support to team members as needed

Requirements

• Bachelor's degree
• 10+ years of experience in Customer Success Management
• Secret Clearance
• Relationship building
• Technical proficiency and product knowledge
• Proactive leadership skills
• Data-driven insights and analytics
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and meet tight deadlines

Benefits

• Health insurance
• 401k
• Paid holidays
• Professional development opportunities