Egnyte - Spokane, WA
posted 5 months ago
As a Customer Success Manager at Egnyte, you will play a pivotal role in ensuring the success and satisfaction of our customers. Your primary focus will be on driving product adoption and maintaining strong partnerships with our most strategic clients. You will manage the day-to-day activities post-implementation, ensuring that customers are onboarded successfully and are utilizing our platform to its fullest potential. This role requires a proactive approach to customer engagement, where you will develop strategic success plans tailored to your customer segment, outlining critical success factors, metrics for success, timelines, and potential issues. You will also be responsible for conducting quarterly business reviews, product roadmap discussions, and on-site visits to foster a “Customers for Life” environment and ensure customer retention. In this position, you will become a product expert, gaining both technical knowledge and practical business applications of our solutions. You will keep customers informed of any process and procedural changes, manage the resolution of escalated customer issues, and maintain a positive working relationship with Product Management and Engineering teams to communicate customer needs for future product enhancements. Your ability to work under pressure, bring initiative to every engagement, and improve business processes will be crucial in ensuring overall customer success. At Egnyte, we value invested relationships, fiscal prudence, and candid conversations, and we are looking for a highly motivated professional who shares these values and is passionate about engaging customers and expanding business opportunities.