Customer Success Manager

Radius Agent - San Francisco, CA

Full-time - Mid Level

Hybrid - San Francisco, CA

Publishing Industries

About the position

Radius Agent is a modern real estate platform designed to empower entrepreneurs to run their businesses efficiently while enhancing the homeownership journey. With cutting-edge technology, creative solutions, and a passion for innovation, we streamline workflows, simplify transactions, and provide tools that allow real estate professionals to focus on delivering exceptional client experiences. We are on a mission to revolutionize how agents and clients interact with real estate, offering AI-powered assistance, seamless transactions, and comprehensive support to build lasting relationships. Join us and be part of a company redefining the future of real estate entrepreneurship. As a Customer Success Manager, you will be the primary point of contact for our business clients, ensuring they maximize the value of our products and services. You will play a pivotal role in onboarding clients, driving product adoption, upselling additional features, pricing plans and maintaining strong relationships to ensure retention and satisfaction. This role is ideal for a high-energy, sales-savvy professional with excellent communication and presentation skills who thrives in a fast-paced, customer-centric environment.

Responsibilities

• Client Relationship Management: Proactively engage business clients to build trust, provide support, and ensure effective use of our products and services.
• Customer Onboarding: Lead and improve onboarding processes to ensure a seamless and successful start for new customers.
• Retention & Renewals: Monitor and manage contract renewal timelines, persuading clients to renew while fostering long-term loyalty.
• Upselling & Cross-Selling: Identify and recommend additional products and services to meet customer needs and drive incremental revenue.
• Education & Support: Deliver high-level technical and product support, instructing clients on best practices and product features to enhance their experience.
• Usage Monitoring: Track customer usage data to identify improvement opportunities and proactively address potential issues.
• Feedback & Insights: Gather customer feedback to provide actionable insights for product and process improvements, sharing these with internal teams.
• Resource Development: Create and refine customer resources to support a deeper understanding and utilization of our solutions.

Requirements

• 5+ years of experience in customer success, account management, or a similar role (experience in prop-tech is highly preferred).
• Strong sales skills, with a proven ability to upsell and cross-sell products and services.
• Exceptional presentation and interpersonal communication skills.
• Knowledge of customer service, retention best practices, and onboarding processes.
• Ability to guide and educate clients on complex tools and solutions effectively.
• High-energy, proactive mindset with a solution-oriented approach to challenges.
• Strong written and verbal communication skills.

Benefits

• Competitive compensation
• Exciting growth opportunities
• Collaborative work culture where contributions make a meaningful impact