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The Customer Success Manager (CSM) at Revinate is responsible for leading post-sales efforts to ensure customer satisfaction and retention in the North America region. This role focuses on building successful processes that deliver value to customers, driving customer adoption of Revinate's products, and managing renewals and upsell opportunities. The CSM will work in a dynamic, technology-driven environment, engaging with clients to enhance their experience and maximize the lifetime value of each guest through personalized strategies.