customer success manager

$50,000 - $75,000/Yr

Unclassified - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

About the position

The Customer Success Manager role is designed for individuals with a background in sales, particularly in SaaS or B2B environments. This position focuses on engaging with prospects, understanding their needs, and driving new business opportunities for a rapidly growing company in the legal technology sector. The role emphasizes building relationships and maintaining a continuous pipeline of sales leads while contributing to a motivating and inclusive company culture.

Responsibilities

• Gain a competitive knowledge of the company and the market to engage in valuable conversations with prospects.
• Research accounts, identify key players, and generate interest in the company's offerings.
• Source new opportunities through prospect outreach including outbound calls, emails, and social selling.
• Understand the needs and requirements of growing hedge funds and asset managers.
• Maintain and expand your data of prospects to ensure a continuous pipeline of sales leads.
• Manage and execute plans that will drive the client's proposition and obtain new business.

Requirements

• A full 4-year Bachelor's degree.
• At least 6 months of sales experience, ideally in SaaS and/or B2B.
• Proficient in the Microsoft Office Suite.
• Ability to thrive in a fast-paced, start-up environment.
• Strong verbal and written communication skills.
• Highly self-motivated.
• Ability to multitask in a fast-paced environment.

Benefits

• Competitive salary of $50,000
• Commission taking total package up to $75k
• Team events in a welcoming, inclusive culture
• Excellent scope for progression
• 401(k) contributions
• Lucrative bonus/incentive schemes
• Comprehensive health, dental, and vision insurance