Simco Electronics - Draper, UT
posted 5 months ago
The Customer Success Manager at SIMCO Electronics plays a crucial role in ensuring customer satisfaction and retention while driving sales growth. This position is responsible for managing a portfolio of customers with annual sales volumes ranging from $25,000 to $300,000. The primary objective is to achieve a sales volume retention quota and successfully implement annual price increases within the assigned sales portfolio. The Customer Success Manager will engage in renewal activities, ensuring that exceptional customer satisfaction is delivered to strengthen and grow business relationships. In addition to managing renewals, the Customer Success Manager will identify opportunities for continuous improvement and act as a champion for customers. This includes lead generation and prospecting, where the manager will follow up with potential and existing customers via telephone and email to qualify leads and sell services. The role requires taking ownership of the assigned portfolio and escalating issues when necessary to meet client expectations. Administrative processes must also be managed effectively to achieve desired outcomes for customers, including completing general reporting on territory activity in Salesforce.com. The ideal candidate will possess a combination of sales experience, customer focus, ambition, and the ability to thrive in a fast-paced customer success environment. The position supports between 25 to 70 customers, with an overall value between $2 million to $5 million in annual sales. The Customer Success Manager will be expected to grow the overall value of the portfolio through customer growth strategies, aiming for over 95% volume retention of assigned clients, and successfully managing the customer renewal process within corporate pricing guidelines. Additionally, the role involves identifying opportunities to upsell and cross-sell clients with SIMCO's total value proposition.