Cohere Beauty, formerly known as Marianna Beauty, is seeking a Customer Success Manager to join our diverse team of strategic collaborators, product innovators, and manufacturing professionals. This role is crucial in managing and expanding our customer base while ensuring the satisfaction of our existing customers. As the primary advocate for our customers, the Customer Success Manager will build and maintain strong relationships, ensuring that customer needs are met effectively. The ideal candidate will be a strategic thinker with strong business acumen, exceptional communication skills, and a passion for delivering outstanding customer experiences. In this position, you will identify and pursue business opportunities to grow our existing customer base. You will lead and manage the internal account management process, providing direction and support to ensure that our customers receive the best possible service. As the primary point of contact for cross-functional team leads, you will foster effective communication and collaboration to support our customers' needs. Maintaining relationships with customers is key, and you will provide support, information, and guidance while researching and recommending new opportunities. Understanding customers' goals, challenges, and needs is essential, and you will proactively identify opportunities to enhance their experience and drive success. You will collaborate with cross-functional teams to address customer needs and deliver solutions that align with their objectives. Onboarding new customers will also be part of your responsibilities, providing guidance and support through the implementation process. You will lead discussions with customers regarding their forecasts, changes, and newness, while also monitoring customer satisfaction levels and proactively addressing any issues to maintain high levels of retention and loyalty. Additionally, you will analyze customer usage data and metrics to identify trends and opportunities for optimization. Preparing reports and presentations on customer success metrics, trends, and insights will be part of your role, as well as staying updated on industry trends, best practices, and the competitive landscape to better understand customers' needs. Other duties may be assigned as necessary.