Recruiting From Scratch - San Mateo, CA
posted 3 months ago
Recruiting from Scratch is a talent firm that focuses on placing the best candidates for our clients. Our team operates entirely remotely, collaborating with teams across North America, South America, and Europe to assist them in their hiring processes. We are currently seeking a resilient, compassionate, and creative Customer Success Manager who will work closely with our customers to ensure their success with our client's products. This role is pivotal in defining many go-to-market (GTM) decisions and involves significant responsibilities in the onboarding process, diagnosing and resolving technical issues, facilitating the conversion from pilot to annual contracts, and enhancing customer adoption and satisfaction. Additionally, the Customer Success Manager will play a key role in translating customer feedback and bugs to the product and engineering teams. The ideal candidate will be a proactive doer who enjoys working closely with customers to understand their requirements and goals. They will be responsible for troubleshooting issues and ensuring that customers achieve a positive return on investment (ROI) from our client's product. This position offers high levels of ownership and autonomy, the opportunity to work cross-functionally with a high-performing team, and the chance to develop leadership skills within the generative AI software space. The Customer Success Manager will also be instrumental in building relationships with current customers, promoting product usage and adoption, and driving customer expansion, upsell, and retention.